Appliance Servicing in Long-Distance Moving: Washer, Dryer and Refrigerator Prep
A moving crew can carry a washing machine.
That does not necessarily mean the crew will disconnect its water lines, install shipping bolts, reconnect it at the destination, or test it after delivery.
The same distinction applies to dryers and refrigerators.
A mover may wrap, load, transport, and place an appliance in the new home. But preparing that appliance safely for a long-distance move may require additional work, special parts, or a qualified technician.
That is what Appliance Servicing in Long-Distance Moving is about.
FMCSA treats appliance servicing as an accessorial service—an additional service beyond basic transportation. Its glossary also defines appliance service by a third party as preparation of major appliances to make them safe for shipment. Depending on the mover and the appliance, those services may be performed by the carrier, an appliance technician, a plumber, an electrician, a gas professional, or another qualified third party. Review the definitions in the FMCSA Moving Glossary.
The details matter because an improperly prepared appliance can:
leak water into the moving truck;
damage its own internal components;
damage nearby furniture and cartons;
create a gas or electrical hazard;
become unstable during transportation;
fail after delivery;
complicate a damage claim;
create additional moving-day charges.
The biggest mistake is assuming that “moving the appliances” automatically includes disconnecting, preparing, reconnecting, and testing them.
Before pickup, you need to know exactly who is responsible for each step.
Appliance Servicing in Long-Distance Moving: The Quick Answer
Appliance Servicing in Long-Distance Moving means preparing household appliances so they can be transported safely.
Depending on the appliance and the agreed service, preparation may include:
disconnecting water, power, gas, or vent lines;
draining remaining water;
securing a washer drum;
installing model-specific shipping bolts or rods;
defrosting and drying a refrigerator;
removing or securing shelves and loose components;
protecting cords, hoses, doors, and control panels;
arranging professional disconnection or reconnection;
preparing built-in appliances for removal;
testing connections after delivery.
Appliance servicing does not automatically include:
appliance repair;
plumbing work;
electrical modification;
gas-line work;
cabinet modification;
replacing damaged hoses or connectors;
changing a dryer cord;
installing a new water line;
removing doors or railings from the home;
guaranteeing that an older appliance will work after the move.
Every mover has different capabilities and policies.
Ask for a written description of what is included instead of relying on the phrase:
Appliance service included.
Appliance Servicing, Transportation and Installation Are Different Services
Customers often use the words move, service, and install as though they mean the same thing.
They do not.
Appliance transportation
Transportation may include:
wrapping the appliance;
protecting the exterior;
placing it on a dolly;
carrying it out of the residence;
loading it into the truck;
securing it during transit;
unloading it;
placing it in the destination room.
Appliance servicing
Servicing prepares the appliance for safe transportation.
It may include:
disconnecting permitted connections;
draining water;
securing internal moving parts;
installing transportation hardware;
removing approved detachable parts;
preparing the appliance for loading.
Appliance installation
Installation prepares the appliance for use at the destination.
It may include:
reconnecting water;
reconnecting the drain;
reconnecting a dryer vent;
connecting gas through a qualified professional;
installing the correct electrical cord;
leveling the appliance;
removing shipping bolts;
testing for leaks;
running a test cycle.
A moving company may provide all three services, only transportation, or transportation plus limited preparation.
Confirm the scope before booking.
Who Is Responsible for Preparing the Appliances?
There is no universal answer.
The responsibility depends on:
the moving contract;
the carrier’s tariff;
the estimate;
the Bill of Lading;
appliance type;
manufacturer instructions;
building rules;
state and local requirements;
whether a third-party service was ordered.
Typical division of responsibility
Task | Customer | Moving crew | Qualified technician |
Emptying food and clothing | Usually | Rarely | No |
Cleaning appliance interior | Usually | Sometimes if purchased | No |
Turning off standard water valves | Customer or technician | Varies | Yes |
Disconnecting washer hoses | Customer, mover, or technician | Varies | Yes |
Installing washer shipping bolts | Usually technician or trained service provider | Only if offered | Recommended when required |
Unplugging an electric dryer | Customer or mover, if safely accessible | Varies | Yes |
Disconnecting gas dryer | No assumption | Usually not without proper qualification | Yes |
Disconnecting refrigerator water line | Customer, plumber, or technician | Varies | Recommended if uncertain |
Wrapping and transporting appliance | No | Usually | Sometimes specialty mover |
Reconnecting gas or hardwired power | No | Only if specifically qualified | Yes |
Leveling and testing | Customer, mover, or technician | If included | Yes |
The table is a planning guide, not a substitute for your mover’s written policy or the appliance manufacturer’s instructions.
Why Appliance Preparation Must Be Discussed During the Estimate
Appliance servicing can affect:
labor;
crew size;
required parts;
third-party scheduling;
pickup time;
packing materials;
transportation equipment;
accessorial charges;
delivery scheduling.
Federal rules require interstate movers to provide a written estimate covering transportation and related services. They also require known accessorial services to be considered before the Bill of Lading is prepared. See 49 CFR § 375.401.
During the visual survey, show the mover:
washer;
dryer;
refrigerator;
freezer;
stacked laundry unit;
pedestals;
built-in appliances;
water connections;
gas connections;
electrical setup;
stairs;
doorways;
appliance location;
destination installation area.
Do not simply tell the estimator:
We have normal appliances.
The mover needs to know exactly what is being transported and what preparation it may require.
What Should Appear in the Estimate and Bill of Lading?
If appliance servicing is requested or necessary, the paperwork should describe it clearly.
The Bill of Lading must include a complete description of special or accessorial services ordered. It should not reduce a meaningful appliance-service charge to an unexplained line such as “miscellaneous labor.” See 49 CFR § 375.505.
Useful descriptions may include:
front-load washer preparation;
washer shipping-bolt installation;
washer drain service;
dryer vent disconnection;
gas-dryer third-party service;
refrigerator water-line disconnection;
refrigerator defrost preparation;
built-in refrigerator removal;
appliance reconnect service;
third-party appliance technician;
washer and dryer stacking service.
Confirm these details in writing
Ask:
Which appliances are included?
Who disconnects each appliance?
Who reconnects each appliance?
Are gas services excluded?
Are water-line services included?
Who provides shipping bolts?
Is testing included?
Are third-party charges included in the estimate?
Are replacement parts extra?
What happens if the appliance is not ready at pickup?
What happens if destination connections are incompatible?
Specific paperwork protects both the customer and the mover.
What Are Third-Party Appliance Charges?
Some appliance work may be performed by someone other than the moving carrier.
FMCSA describes advanced charges as charges for services performed by a professional, craftsman, or other third party. The mover may pay that provider and add the expense to the moving bill. The FMCSA Moving Glossary separately identifies third-party appliance service as preparation that makes a major appliance safe for shipment.
A third party may be used for:
gas-dryer disconnection;
gas-dryer reconnection;
built-in refrigerator removal;
hardwired appliance work;
washer shipping-bolt installation;
stacked-unit disassembly;
water-line modification;
specialty appliance handling;
appliance testing.
Before approving the service, ask:
Who is the provider?
Is the charge estimated or fixed?
Is the mover adding an administrative charge?
Is the provider insured?
Is the provider arriving before the moving crew?
Does the customer pay the provider or the mover?
Who handles a complaint about the service?
Is destination reconnection included?
Do not assume a pickup-side service automatically includes destination installation.
Washer Preparation for a Long-Distance Move
A washing machine contains water connections, a drain system, a suspended tub or drum, and internal components that can be damaged during transportation.
Preparing it involves more than unplugging the cord.
Identify the exact washer
Before doing anything, record:
brand;
model number;
serial number;
front-load or top-load design;
standalone or stacked configuration;
pedestal or storage base;
manufacturer moving instructions;
required shipping hardware.
Take a photograph of the model and serial-number label.
Model-specific instructions are important because different washers use different transportation systems.
Clean and Dry the Washer Before Moving
Do not leave wet clothing, detergent, or standing water inside the machine.
Before pickup:
remove all laundry;
empty detergent compartments;
run a manufacturer-approved cleaning cycle if needed;
wipe the door gasket;
clean visible residue;
allow the drum and dispenser to dry;
inspect for leaks;
remove personal items from the pedestal.
A damp washer can develop odor during a multi-day move or storage period.
Some models also contain residual water in the pump and hoses even after the last cycle ends.
Turn Off the Water and Drain the Washer
The hot and cold water supplies must be handled before transportation.
Typical preparation includes:
turning off both water valves;
disconnecting inlet hoses;
draining hoses into a bucket;
disconnecting the drain hose;
draining residual water;
protecting hose ends;
securing the power cord;
storing parts where they will not be lost.
Both Whirlpool and GE instruct customers to turn off the water supply, disconnect and drain washer hoses, unplug the appliance, and prepare it according to model-specific transportation requirements. See Whirlpool’s front-load washer moving instructions and GE’s front-load washer moving instructions.
Do not assume the valves work
An old shutoff valve may:
leak;
fail to close;
break when turned;
require plumbing service.
Test the valves before moving day.
A crew should not be forced to choose between delaying the move and working around an active water connection.
Front-Load Washer Shipping Bolts
Shipping bolts are one of the most important parts of front-load washer preparation.
The drum is suspended so it can move during normal operation. Road vibration, bumps, tilting, and handling can damage that system if the drum is not secured for transportation.
Manufacturer-approved transportation bolts or hardware stabilize the drum or tub during the move.
Whirlpool states that shipping bolts help prevent suspension and structural damage during transportation and recommends authorized service installation for applicable models. GE similarly instructs customers to reinstall the model’s shipping bolts, spacers, and clamps before moving a front-load washer.
Do not improvise
Do not use:
random bolts;
wood blocks;
towels packed into the drum;
hardware from a different model;
improvised straps through the door;
expanding foam.
Use the transportation hardware specified for the exact appliance.
Some models require saved original hardware. Others may require replacement bolts or technician installation.
Check the owner’s manual.
Remove shipping bolts before using the washer
Shipping bolts that remain installed during operation can cause severe vibration, noise, and appliance damage.
After delivery:
confirm the washer is in its final location;
remove the transportation hardware as instructed;
retain it for a future move if the manufacturer recommends doing so;
install the provided hole covers;
level the washer;
test it before normal use.
LG’s washer guidance also tells owners to save the shipping bolts for future transportation and warns against moving applicable front-load models without reinstalling them.
Top-Load Washer Transportation Hardware
Top-load washers do not all use the same drum-securing system.
Depending on model and age, a washer may use:
shipping rod;
foam base;
cardboard support;
original packing material;
another model-specific restraint;
no reusable restraint for a normal residential move.
GE’s top-load washer guidance explains that transportation materials vary by model generation and may include shipping rods, foam supports, or cardboard supports. It also recommends upright transport. See GE Top Load and Unitized Washer Moving Instructions.
Do not assume front-load washer bolts belong in a top-load washer.
Use the model-specific instructions.
Transport the Washer Upright
Plan to transport the washer upright unless the manufacturer specifically provides another approved method.
Both Whirlpool and GE recommend upright transportation for applicable washer models because laying a washer on its side can damage the suspension, inner tub, outer tub, or other components.
Tell the mover if the appliance must be tilted
Some temporary tilting may be necessary to:
place the washer on a dolly;
clear a doorway;
navigate stairs;
remove it from a pedestal.
That is different from transporting the appliance horizontally for hundreds of miles.
Ask the mover how the washer will be positioned inside the truck.
Washer Pedestals and Stacked Units
Laundry pedestals and stacked washer-dryer systems need extra planning.
The mover may need to:
detach the pedestal;
separate the washer and dryer;
remove a stacking kit;
secure each unit independently;
pack brackets and hardware;
use additional labor;
arrange a technician.
Do not assume a stacked pair can move as one unit
A stacked pair may be:
too tall for the doorway;
too unstable on a dolly;
too heavy for safe stair handling;
connected with model-specific hardware;
unsuitable for transportation while assembled.
Ask whether disassembly and reassembly are included.
Label all brackets, screws, and model-specific parts.
Washer Preparation for Freezing Weather
Residual water can freeze inside hoses, pumps, valves, and internal components.
If the washer may be exposed to freezing temperatures during:
winter transportation;
overnight truck parking;
unheated storage;
garage storage;
destination delay;
follow the manufacturer’s winter-storage or winterization instructions.
Whirlpool specifically directs customers moving a washer during freezing weather to follow the model’s winter-storage procedure.
Do not add antifreeze unless the appliance manual specifically permits it and explains the correct procedure.
Washer Reinstallation at the Destination
After delivery, the washer should not simply be pushed against the wall and started.
Confirm:
shipping bolts removed;
washer level;
hot and cold hoses connected correctly;
drain hose secured;
valves fully open;
no visible leaks;
power connection correct;
pedestal or stacking kit installed properly;
short test cycle completed;
unusual vibration investigated.
Stay nearby during the first cycle.
Check behind and beneath the machine for water.
If the washer shakes violently, stop it and verify that all shipping hardware was removed and the appliance was leveled correctly.
Dryer Preparation for a Long-Distance Move
Dryer preparation depends heavily on whether the appliance is electric or gas.
Both types require:
empty drum;
clean lint screen;
disconnected vent;
protected cord or gas connection;
secured door;
exterior protection;
destination compatibility review.
But a gas dryer creates an additional safety issue.
Electric Dryer Preparation
For an electric dryer, typical preparation may include:
turning off the appropriate electrical circuit;
unplugging the dryer if it uses a plug connection;
disconnecting the vent;
cleaning lint from accessible areas;
securing the power cord;
protecting the control panel;
securing the door;
wrapping the exterior.
Do not assume the outlet at the new home matches the dryer’s existing cord.
The destination may require:
a different approved power cord;
electrical work;
a different receptacle;
professional installation.
Do not use an extension cord or improvised adapter to make the dryer fit the destination electrical connection.
Have a qualified installer verify compatibility.
Gas Dryer Preparation
A gas dryer should be treated differently from an electric dryer.
Whirlpool’s appliance-moving guidance tells customers to contact a professional appliance technician for gas-line disconnection and reconnection. The CPSC also warns consumers not to move gas appliances merely to inspect old connectors themselves because a weakened connector can fail and cause a gas leak, fire, or explosion. See Whirlpool’s guide to moving heavy appliances and the CPSC gas-connector safety warning.
Arrange qualified service before pickup
The service provider may need to:
shut off the gas supply;
disconnect the appliance correctly;
address the supply-line connection;
inspect the connector;
prepare the dryer connection for transportation;
make the destination connection;
perform an approved leak test;
confirm proper operation.
Do not assume the moving crew is authorized or qualified to perform gas work.
Never test a gas connection with a flame
Gas reconnection and leak testing should follow the manufacturer’s instructions and applicable codes.
A qualified professional should handle the work.
If you smell gas, leave the building immediately. Do not use a phone, operate electrical switches, or create flames inside. From a safe location outside, call your gas supplier’s emergency number or 911.
Clean the Dryer and Vent Before Moving
Moving is a good time to remove accumulated lint.
Before transportation:
empty the drum;
clean the lint screen;
vacuum accessible lint;
disconnect the exhaust duct;
inspect the duct for damage;
replace unsafe or crushed vent material;
keep small vent parts together.
Do not pack clothing, hangers, detergent, dryer sheets, or household items inside the dryer drum.
Loose objects can damage the interior or become lost.
Transport the Dryer Carefully
Protect the dryer’s:
exterior finish;
control panel;
door;
power cord;
gas connection;
leveling feet.
GE recommends protecting the exterior and generally advises against transporting a dryer on its side or back; applicable unitized washer-dryer models must remain upright. Review GE’s Dryer Moving Instructions.
The control panel should never be used as a lifting point.
Ask the crew to use an appliance dolly and appropriate straps.
Dryer Reinstallation at the Destination
Before using the dryer, confirm:
appliance is level;
electrical connection is compatible;
gas connection was completed by a qualified professional;
vent is connected correctly;
vent is not crushed or kinked;
exterior exhaust is open;
lint screen is installed;
appliance has adequate clearance;
test cycle is completed;
no gas odor or abnormal noise is present.
Do not push the dryer so tightly against the wall that the exhaust duct collapses.
A crushed vent can reduce performance and create a safety problem.
Refrigerator Preparation for a Long-Distance Move
A refrigerator contains:
sealed refrigeration components;
compressor oil;
water lines;
ice-maker components;
removable shelves;
doors and drawers;
fragile interior parts.
It should be prepared before the crew arrives.
Begin with the owner’s manual
Different refrigerator designs can have different transportation requirements.
Record:
brand;
model number;
serial number;
top-freezer, bottom-freezer, side-by-side, or French-door design;
built-in or freestanding installation;
water and ice connection;
manufacturer transportation instructions.
Do not use one generic waiting-time rule for every refrigerator.
Empty, Turn Off and Defrost the Refrigerator
Before transportation:
remove all food;
move usable food to a cooler or another appliance;
turn off the refrigerator;
unplug it;
allow it to defrost as required;
empty the ice bin;
remove meltwater;
clean the interior;
dry the interior thoroughly;
address odor and moisture;
secure the power cord.
GE recommends turning the refrigerator off before the move, disconnecting power, removing food, cleaning the interior, and securing loose parts. Whirlpool likewise recommends emptying, cleaning, disconnecting, and defrosting before transport. See GE Refrigerator Moving Instructions and Whirlpool’s refrigerator moving guide.
The exact amount of time required for defrosting depends on the appliance and conditions.
Follow the model instructions instead of waiting until the morning of pickup.
Refrigerator Water Line and Ice Maker Preparation
A refrigerator with an ice maker or water dispenser may be connected to a household water line.
Preparation may include:
closing the water-supply valve;
disconnecting the water line;
draining remaining water;
emptying the ice bin;
turning off the ice maker;
protecting the refrigerator connection;
preventing the loose water line from leaking;
documenting any special fittings.
If you are unsure how to disconnect the water line safely, use a qualified appliance technician or plumber.
Do not pull the refrigerator away from the wall while the line is still connected.
Inspect the destination connection
Before delivery, confirm:
water valve exists;
valve works;
connection type is compatible;
line reaches the appliance;
building permits refrigerator water connections;
leak protection is required;
professional installation is scheduled.
The mover may place the refrigerator in the kitchen without connecting the water.
Those are separate services.
Secure or Remove Refrigerator Shelves and Drawers
Loose components can move, crack, or damage the interior.
Depending on the manufacturer’s instructions, you may need to remove or secure:
glass shelves;
door bins;
crisper drawers;
freezer baskets;
ice bucket;
removable racks;
water filter components;
decorative grilles.
Pack removed components carefully and label them.
Do not place an unprotected glass shelf inside a normal moving box.
GE advises securing loose refrigerator parts so they do not move and cause damage during transportation.
Measure the Refrigerator and Both Homes
Measure more than the refrigerator itself.
Record:
refrigerator width;
refrigerator depth;
refrigerator height;
dimensions with handles;
dimensions without handles;
origin doorway;
destination doorway;
hallway width;
stair width;
elevator opening;
elevator interior;
kitchen entrance;
cabinet opening;
turning clearance.
A refrigerator may fit through the front door and still fail to turn into the kitchen.
Door removal may require service
Some refrigerator doors and drawers can be removed for access.
But the process may involve:
wiring harnesses;
water tubes;
hinges;
control cables;
alignment requirements;
heavy panels.
Do not assume the moving crew will remove and reinstall doors.
Ask whether a qualified technician is needed.
Built-In Refrigerators Need Additional Planning
Built-in refrigerators can be significantly more complicated than freestanding models.
They may be:
attached to cabinetry;
covered by custom panels;
connected to a fixed water line;
hardwired;
secured with anti-tip hardware;
unusually heavy;
restricted to upright transportation.
GE’s guidance states that its built-in refrigerator models must remain upright during vehicle transportation, while limited tilting may be allowed for certain handling situations. Model-specific rules still control.
Ask before booking
Confirm:
who removes the refrigerator from cabinetry;
who disconnects water and power;
who removes custom panels;
whether floor protection is required;
whether specialty equipment is needed;
whether the mover accepts the appliance;
whether crating is required;
who reinstalls it at destination.
A standard moving crew should not be expected to improvise the removal of a built-in appliance.
Transport the Refrigerator Upright
Plan to transport the refrigerator upright unless the exact manufacturer instructions clearly permit another orientation.
Keeping it upright helps protect:
sealed refrigeration system;
compressor;
internal fluids;
doors;
shelves;
loose components.
GE states that upright transportation is preferred for household refrigerators and mandatory for applicable built-in models. Whirlpool also recommends upright transportation.
The refrigerator should be secured inside the truck so it cannot roll, tip, or strike other items.
Can a Refrigerator Be Transported on Its Side?
Sometimes a manufacturer permits a specific model to be transported on a particular side.
Other models should never be transported that way.
The correct side, maximum orientation, and required standing time after delivery can differ by refrigerator design.
GE, for example, gives different side-placement instructions for some top-freezer and side-by-side models and requires additional upright waiting time before restart when the appliance was transported horizontally.
There is no universal restart rule
Do not assume every refrigerator must wait exactly:
30 minutes;
4 hours;
12 hours;
24 hours.
The correct waiting period depends on:
model;
orientation;
time spent on its side;
manufacturer instructions.
Ask how the mover transported it, then follow the appliance manual before plugging it in.
Refrigerator Reinstallation at the Destination
After delivery, follow these steps before using the refrigerator normally:
inspect the exterior;
confirm it was transported in an approved position;
place it on a level surface;
allow required standing time;
reinstall shelves and drawers;
reconnect the water line correctly;
check for leaks;
confirm door clearance;
confirm ventilation clearance;
restore power;
allow the appliance to reach safe temperature;
verify ice and water functions later.
Do not immediately load temperature-sensitive food into a refrigerator that has not reached the proper operating temperature.
Do Not Leave Items Inside Appliances
Before loading, empty:
Washer
clothing;
detergent;
bleach;
loose hoses;
coins;
pedestal contents.
Dryer
clothing;
dryer sheets;
hangers;
tools;
vent parts;
household items.
Refrigerator
food;
ice;
liquids;
loose shelves;
removable bins;
magnets;
items stored on top.
Appliances are not moving boxes.
Items inside can shift, leak, scratch surfaces, or damage internal parts.
Appliance Servicing Fees Customers May See
Possible appliance-related charges include:
washer preparation;
shipping-bolt installation;
shipping-bolt kit;
washer draining;
gas-dryer technician;
appliance disconnection;
appliance reconnection;
refrigerator water-line service;
built-in appliance removal;
appliance dolly service;
specialty handling;
appliance crating;
stair carry;
long carry;
elevator service;
extra labor;
third-party service;
additional stop;
disposal of an old appliance.
Not every mover uses the same names.
Ask what each fee covers.
Appliance servicing is one example of an accessorial service that may be charged separately from basic interstate transportation. Depending on the move, the final price may also include specialty handling, stairs, long carry, shuttle service, storage, waiting time, or other additional services. Understanding how these charges are defined before pickup makes it much easier to compare the estimate with the final invoice. For a broader breakdown, read:
Appliance Service Fee vs Bulky-Item Fee
These charges may cover different work.
Appliance-service fee
May cover:
disconnection;
draining;
securing internal parts;
shipping hardware;
third-party preparation;
reconnection.
Bulky-item or specialty-handling fee
May cover:
unusual weight;
appliance size;
extra crew;
specialty dolly;
difficult stairs;
restricted access;
additional truck space.
A refrigerator may have both a water-line service charge and a specialty-handling charge if each covers a different service.
Ask for an itemized explanation.
Can the Mover Refuse an Unprepared Appliance?
Yes, when the mover reasonably believes a special or accessorial service is necessary for safe transportation and the customer refuses that service.
Federal regulations require the mover to inform the customer when such a service is reasonably necessary. The mover must refuse to accept the shipment when safe transportation requires the service and the customer will not purchase it, and the refusal should be documented. See 49 CFR § 375.505.
Examples may include:
front-load washer without required shipping bolts;
gas dryer still connected;
refrigerator still full of food;
appliance leaking water;
built-in unit not removed from cabinetry;
stacked pair not safely separated;
appliance too large for the planned access;
unsafe exposed electrical or gas connection.
Do not pressure the crew to load an appliance it believes is unsafe.
Resolve the preparation problem properly.
What If the Appliance Is Not Ready on Moving Day?
Possible outcomes include:
crew waits;
additional labor is charged;
third-party service is ordered;
appliance is left behind;
pickup is delayed;
estimate is updated before loading;
additional trip is scheduled;
appliance is moved without reconnection service;
entire move is delayed if the issue is serious.
Ask before approving a new charge
Ask:
What preparation is missing?
Why is it required?
Can the mover perform it?
Is a technician necessary?
What is the charge?
Is the charge in the tariff?
Can it be documented before loading?
What happens if I decline?
Can the appliance be moved later?
Do not approve an unexplained moving-day fee simply because the truck is waiting.
Appliance Servicing and Damage Claims
An appliance claim can be difficult because a malfunction after delivery may have several possible causes:
pre-existing failure;
improper customer preparation;
transportation damage;
improper handling;
incorrect reconnection;
missing shipping hardware;
shipping bolts left installed during use;
water or gas service problem;
destination electrical incompatibility;
unrelated mechanical failure.
Documentation helps establish what happened.
Before pickup, record:
model number;
serial number;
exterior condition;
appliance operating normally;
control panel;
hoses and connections;
interior condition;
technician invoice;
shipping hardware installation;
existing scratches or dents.
A short video showing the appliance operating before disconnection may also be useful.
At delivery, inspect:
dents;
scratches;
cracked panels;
broken doors;
loose components;
water leakage;
damaged cords;
bent connections;
missing shelves;
missing shipping hardware;
visible impact damage.
Note visible damage before signing the delivery paperwork.
Who Is Responsible for a Bad Reconnection?
That depends on who performed the work and what the contract says.
If a third-party technician reconnects the appliance, a problem with that service may involve the technician rather than the carrier’s transportation responsibility.
If the moving company performs the reconnection as part of the Bill of Lading, the service should be documented.
Keep:
moving estimate;
Bill of Lading;
third-party invoice;
technician name;
service date;
connection photographs;
leak-test documentation;
payment receipt;
damage report.
Do not assume every appliance problem should be filed through the same claim process.
Appliance Storage During a Long-Distance Move
Storage creates additional concerns.
Before storage:
drain water completely;
dry interiors;
remove food;
secure transportation hardware;
protect hoses and cords;
follow winterization instructions;
confirm upright positioning;
identify temperature-sensitive components;
document condition.
Ask the mover:
Will appliances remain upright?
Is the warehouse climate-controlled?
Can freezing occur?
How are appliances protected from moisture?
Will appliances be stacked?
Can I access them?
Who removes transportation hardware?
Who handles final reconnection?
Does storage change appliance liability?
Do not assume a normal moving warehouse provides climate control.
Appliance Preparation Timeline
Two to four weeks before pickup
locate appliance manuals;
record model and serial numbers;
find washer shipping hardware;
identify gas and water connections;
schedule a qualified technician;
confirm mover appliance-service policy;
measure origin and destination access;
discuss built-in appliances;
add servicing to the estimate.
One week before pickup
use perishable food;
inspect shutoff valves;
confirm technician appointments;
obtain replacement shipping hardware if needed;
update the mover;
confirm appliance destination locations;
photograph existing condition.
Two or three days before pickup
complete laundry;
stop buying refrigerated food;
clear appliance areas;
empty pedestal drawers;
remove items stored on appliances;
prepare coolers;
confirm disconnect timing.
Day before pickup
Depending on manufacturer and technician instructions:
clean and dry washer;
defrost refrigerator;
remove food and ice;
disconnect approved services;
drain hoses and lines;
install washer transportation hardware;
secure shelves and parts;
prepare cords and hoses;
confirm appliances are ready.
Pickup day
confirm technician work is complete;
inspect for leaks;
verify shipping bolts;
confirm appliance inventory entries;
photograph prepared appliances;
keep removable parts labeled;
review appliance charges;
do not sign blank paperwork.
Delivery day
inspect appliances before placement;
note visible damage;
confirm approved transportation orientation;
schedule or complete proper reconnection;
remove washer transportation hardware;
level appliances;
observe required refrigerator standing time;
test connections;
retain service records.
Illustrative Example: Front-Load Washer Without Shipping Bolts
A customer tells the mover:
The washer is unplugged, so it is ready.
The crew arrives and discovers that the front-load washer requires transportation bolts.
The customer discarded the original bolts years earlier.
Possible outcomes:
replacement bolts are obtained;
a technician installs approved hardware;
pickup is delayed;
an additional service charge is added;
the mover refuses the washer;
the customer transports it separately.
The problem could have been prevented by checking the model instructions several weeks earlier.
Illustrative Example: Gas Dryer Still Connected
A customer assumes the movers will disconnect everything.
On pickup day, the dryer is still connected to the gas supply.
The moving crew does not provide qualified gas service.
Possible outcomes:
the appliance is left behind;
the move waits for a professional;
an emergency third-party service is arranged;
additional labor or waiting time is charged;
pickup schedule is disrupted.
A five-minute conversation during the estimate could have prevented the problem.
Illustrative Example: Refrigerator Transported on Its Side
A refrigerator must pass through a low-access area.
The crew temporarily transports it horizontally without confirming the model instructions.
At destination, the customer immediately plugs it in.
The refrigerator later performs poorly.
Now several questions arise:
Was the orientation permitted?
How long was it on its side?
Which side was used?
How long should it have remained upright?
Was the problem caused by transportation?
Was the refrigerator already failing?
Model-specific preparation and clear documentation would make the situation easier to evaluate.
Illustrative Example: Washer Water Leak After Delivery
A washer is reconnected at the new home.
The customer starts a cycle and leaves the room.
A hose connection leaks and damages the floor.
The important questions include:
Who reconnected the hose?
Was reconnection included in the contract?
Was the hose old or damaged?
Was the connection tested?
Was the valve functioning?
Was the appliance level?
Was the leak noticed during the first cycle?
Stay nearby during initial testing and document who performed the installation.
Common Appliance-Moving Mistakes
Avoid these mistakes:
assuming movers disconnect every appliance;
waiting until pickup day to find shipping bolts;
moving a front-load washer without proper hardware;
leaving water inside washer hoses;
moving a washer on its side without approval;
asking an unqualified person to disconnect gas;
failing to clean dryer lint;
leaving food inside the refrigerator;
failing to defrost and dry the refrigerator;
pulling a refrigerator while its water line is connected;
leaving glass shelves loose;
assuming every refrigerator can travel on its side;
plugging in the refrigerator immediately without checking instructions;
assuming pickup disconnection includes destination reconnection;
failing to inspect appliances before signing;
throwing away technician receipts;
testing a gas connection without qualified service;
storing appliances without winterization in freezing conditions.
Most appliance problems begin before the truck leaves.
Red Flags With Appliance Servicing
Be careful if a mover:
says every appliance is handled the same way;
never asks whether the dryer is gas or electric;
ignores washer shipping bolts;
says refrigerator orientation does not matter;
refuses to describe appliance services in writing;
adds a vague appliance fee without explanation;
cannot identify the third-party provider;
promises gas work without confirming qualifications;
says testing is included but provides no details;
recommends improvised washer restraints;
asks you to sign that appliances were serviced when they were not;
refuses to explain who handles destination reconnection;
loads a leaking appliance;
pressures you to ignore manufacturer instructions.
A professional mover should ask detailed questions before pickup.
Questions to Ask Your Mover
Ask:
Do you provide appliance servicing?
Which appliances are covered?
Is appliance servicing included or extra?
Do you disconnect washer hoses?
Do you drain the washer?
Do you install shipping bolts?
Who supplies the shipping bolts?
Do you handle top-load washer restraints?
Will the washer remain upright?
Do you disconnect electric dryers?
Do you disconnect gas dryers?
Is a qualified third party required?
Do you disconnect dryer vents?
Do you disconnect refrigerator water lines?
Do you remove refrigerator doors?
Do you move built-in refrigerators?
Do you reconnect appliances?
Do you test for leaks?
Is leveling included?
Are parts and replacement hoses extra?
Are third-party charges listed in the estimate?
What happens if an appliance is not ready?
Can you refuse an unprepared appliance?
Where will these services appear in the Bill of Lading?
Do not accept general answers.
Ask about each appliance separately.
Questions to Ask the Technician
Ask:
Are you handling disconnection, reconnection, or both?
Are you qualified for gas service?
Do you work on this appliance brand and model?
Will you install washer shipping hardware?
Will you provide required parts?
Will you cap or secure connections appropriately?
Will you test the destination connection?
Will you check for water or gas leaks?
Will you level the appliance?
Will you remove transportation hardware?
Will I receive an invoice?
What work is excluded?
What happens if the destination connection is incompatible?
Keep the written service record.
FAQ About Appliance Servicing in Long-Distance Moving
What is Appliance Servicing in Long-Distance Moving?
Appliance Servicing in Long-Distance Moving is the preparation of washers, dryers, refrigerators, and other major appliances so they can be transported safely. It may include disconnection, draining, transportation hardware, securing components, third-party service, and destination reconnection.
Do movers disconnect washers and dryers?
Some do, and some provide only transportation. Gas, plumbing, electrical, built-in, and model-specific work may require a qualified third party. Confirm each service in writing before pickup.
Do front-load washers need shipping bolts?
Many front-load washers require model-specific shipping bolts or transportation hardware to secure the drum or tub. Follow the appliance manual and use only approved hardware.
What happens if washer shipping bolts are missing?
The mover may require replacement hardware, technician service, additional charges, delayed pickup, or removal of the washer from the shipment.
Can a washing machine be moved on its side?
Many manufacturers require upright transportation. Moving a washer on its side can damage the tub, suspension, or other components. Follow the exact model instructions.
Will movers disconnect a gas dryer?
Do not assume they will. Gas disconnection and reconnection should be handled by a qualified professional when required. Confirm responsibility before moving day.
Should a dryer be transported upright?
Upright transportation is generally the safest plan, and some unitized washer-dryer models must remain upright. Follow the manufacturer’s instructions for the exact model.
How early should I unplug a refrigerator?
The correct timing depends on the model, defrost requirements, ice buildup, and water connection. Follow the owner’s manual and allow enough time to empty, defrost, clean, and dry it before pickup.
Can a refrigerator be moved on its side?
Some manufacturers permit certain models to be transported on a specified side, while others require upright transportation. Check the model instructions before allowing horizontal transport.
How long should a refrigerator stand before being plugged in?
There is no single waiting period for every refrigerator. The correct time depends on the model, transportation orientation, and how long it remained tilted or horizontal.
Do movers reconnect refrigerator water lines?
Some movers offer the service; others do not. A plumber or appliance technician may be required. Confirm whether reconnection and leak testing are included.
Is appliance servicing included in the moving price?
Not always. FMCSA identifies appliance servicing as an accessorial service, so the charge may be separate from transportation.
Can the mover refuse to take an appliance?
Yes, if the mover reasonably believes special preparation is necessary for safe transportation and the customer refuses the required service.
Does appliance servicing include repair?
Usually not. Servicing for transportation prepares the appliance to move safely. Repairing an existing mechanical problem is a separate service.
Who is responsible if an appliance leaks after reconnection?
Responsibility depends on who performed the connection, the condition of the parts, the written service agreement, and the cause of the leak. Keep all moving and technician records.
Final Appliance Preparation Checklist
Before pickup, confirm:
washer, dryer, and refrigerator added to inventory;
appliance model numbers recorded;
serial numbers recorded;
owner’s manuals located;
mover appliance policy reviewed;
appliance servicing included in estimate;
third-party charges disclosed;
technician appointments confirmed;
gas-dryer service arranged;
refrigerator water service arranged;
built-in removal arranged;
access measurements completed;
appliances emptied;
washer cleaned and dried;
washer hoses disconnected and drained;
washer pump water addressed;
correct shipping bolts or rods installed;
washer scheduled for upright transportation;
dryer drum emptied;
lint screen and accessible lint cleaned;
dryer vent disconnected;
electric connection prepared;
gas connection handled professionally;
refrigerator emptied;
ice removed;
refrigerator defrosted;
interior cleaned and dried;
water line disconnected;
shelves and bins removed or secured;
doors secured appropriately;
refrigerator scheduled for approved orientation;
cords and hoses protected;
removable parts labeled;
condition photographs taken;
appliance charges listed clearly;
Bill of Lading reviewed;
destination reconnection arranged;
refrigerator restart instructions available;
washer shipping-bolt removal arranged;
initial leak and operation tests planned;
all service records kept outside the shipment.
Appliance Servicing in Long-Distance Moving is not an optional detail to think about after the truck arrives.
A washer needs to be drained and may require model-specific transportation hardware. A dryer must be disconnected according to its power source, with qualified professional help for gas service. A refrigerator must be emptied, defrosted, dried, secured, and transported in an orientation approved by its manufacturer.
The safest plan is to assign every task before pickup:
Who disconnects it?
Who prepares it?
Who moves it?
Who reconnects it?
Who tests it?
Put those answers in writing, follow the appliance manual, and keep all technician and moving records. That is how you protect the appliances, the home, the moving truck, and your ability to document a claim if something goes wrong.
Related Interstate Moving Guides
Author:
Written by: Arthur Brooks — Owner & Operations Manager
Interstate moving, storage & claims operations expert
Just Movers / BY Logistic LLC
Dallas, TX • Miami, FL
